Please kindly inspect the item carefully upon delivery to check if all criteria match as per your order.

Returns are allowed if done within 7 days of delivery.

We do not accept returns after the 7 days period
Steps to follow for damaged/faulty products

a) Notify us within 7 days of delivery. This can be done through the communication channels provided on the website

b) You will need to capture the order number, product name, location of customer and date the product was received if the request for return is made via the email. The description for all channels should highlight a brief description of the defect/ damage.

c) Please ensure that the package of the returning item is in good condition for the return.

d) After that quality evaluation, we will notify you by email/SMS or call with a status update on whether your refund request has been approved or rejected.

e) On approval, refunds are directed back through the same payment mode used for the order repayment.

f) If your return is rejected, we will call you to explain the issue and you will need to collect the product from the shop/will send it back to you. If you do not collect the product within these seven (7) days, it will be deemed as forfeited and we will dispose of in accordance with the Kenyan law.

g) We do not accept returns after the 7day period.

h) If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. Warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.

If your product is out of warranty duration, you will be responsible for the repair cost. We suggest you repair the product at our service center, or upon notifying us, we will send our technical staff to your, location at your expense.